Terms and Conditions

Terms and Conditions

Effective Date: [Insert Date]

Welcome to Phenyo’s Beauty Essentials. By accessing or purchasing from our website, you agree to the following Terms and Conditions.

1. General

These Terms and Conditions govern your use of our website and services. By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products

We strive to ensure that all product descriptions, images and pricing are accurate. However:

• Colours may vary slightly depending on your screen settings.
• Packaging may differ from product images supplied by manufacturers.
• Availability is subject to stock on hand.

We reserve the right to discontinue products or limit quantities without prior notice.

3. Pricing

• All prices are displayed in South African Rand (ZAR).
• Prices include VAT where applicable.
• Prices may change without prior notice.

4. Payments

We accept secure online payments through the payment methods available on our website.

Orders will only be processed once payment has been successfully received.

5. Shipping

Delivery is available within South Africa.

Estimated delivery times are provided as a guide and are not guaranteed.

Please refer to our Delivery Policy for more information.

6. Returns and Refunds

If you receive an incorrect, damaged or defective item, please contact us within 7 days of receiving your order.

Due to hygiene and safety regulations, we cannot accept returns of:

• Opened cosmetic products
• Used skincare products
• Personal care items that have been opened or used

Refunds or replacements will only be processed once the returned product has been inspected and approved.

7. Order Cancellation

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it will be treated according to our Returns Policy.

8. Customer Responsibilities

Customers agree to:

• Provide accurate information when placing an order.
• Maintain the confidentiality of their account details.
• Use the website lawfully.

9. Intellectual Property

All website content, including text, images, logos, graphics and designs, remains the property of Phenyo’s Beauty Essentials and may not be copied or reproduced without written permission.

10. Limitation of Liability

Phenyo’s Beauty Essentials shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products, except where required by South African law.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

We will never sell or unlawfully share your personal information.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the contact details provided on our website.

Recommendation

To make the website fully compliant for a South African e-commerce business, I also recommend adding these pages:

• Privacy Policy (POPIA compliant)
• Returns & Refund Policy (separate from Terms & Conditions)
• Cookie Policy
• Disclaimer
• POPIA Consent Notice