Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with an item, you may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The item must be in the same condition that you received it.
• Proof of purchase or order confirmation must be provided.
• Returns must be approved by our customer service team before being sent back.

Due to health, hygiene, and safety regulations, we cannot accept returns of:

• Opened or used beauty products.
• Personal care items that have been unsealed.
• Gift cards or promotional items.
• Products marked as non-returnable or final sale.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved:

• Refunds will be processed to the original payment method used for the purchase.
• Processing times may vary depending on your bank or payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied. If you require an exchange, please contact our customer support team.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it will be subject to the standard return process.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: sales@phenyosbeautyessentials.co.za Phone: 0824736365
Business Name: PHENYOS BEAUTY ESSENTIALS (PTY) LTD

We reserve the right to amend this Return & Refund Policy at any time without prior notice.