Delivery Policy

Delivery Policy

At Phenyo’s Beauty Essentials, we are committed to delivering your beauty essentials quickly, safely, and efficiently throughout South Africa.

Processing Orders

• Orders are processed Monday to Friday, excluding public holidays.
• Once your payment has been successfully confirmed, your order will be prepared for dispatch within 1–2 business days.
• Orders placed over weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

• Major cities: 2–4 business days
• Regional and outlying areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or circumstances beyond our control.

Shipping Fees

• Standard shipping charges are calculated during checkout.
• FREE standard delivery is available on qualifying orders, as indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable), allowing you to monitor your parcel’s progress.

Delivery Address

Customers are responsible for providing accurate delivery information. Phenyo’s Beauty Essentials cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Receiving Your Order

Please inspect your parcel upon delivery. If your package appears damaged or tampered with, notify the courier immediately and contact us within 24 hours.

Delays

While we work with reliable courier partners, occasional delays may occur due to:

• Adverse weather
• High order volumes
• Public holidays
• Remote delivery locations
• Courier operational delays

We appreciate your patience and will keep you informed where possible.

Failed Deliveries

If delivery cannot be completed because:

• no one is available to receive the parcel,
• the address supplied is incorrect, or
• the courier cannot gain access,

additional delivery charges may apply for re-delivery.